Friday 19 July: GWCU will be closing early for staff training. Please make sure that all payment requests are received by 12pm on Friday 19 July. After 12pm, payments won’t be processed until the next working day, Monday 22 July.

Read more

CLOSE

Frequently Asked Questions (FAQs)

Below are some of our members' most frequently asked questions. Please have a look through before getting in touch.

Open Banking Savings Personal Loans Family Finance Plan General Membership Flex@Work Loans@Work Savings@Work Engage Card Solar Loan Member Portal Family Saver Fixed Rate Saver

Open Banking

What is Open Banking?

Savings

What is AER? Are my savings protected? How can I withdraw money from my savings account? How do I pay into my savings account? What is a dividend? How do I open a Child Saver account? How much can you put into a GWCU Cash ISA? How can I open a Cash ISA and save through my payroll?

Personal Loans

What can I use a personal loan for? Do you carry out a credit check? How do I apply for a loan? Can I still apply if I have bad credit? How much can I borrow from GWCU? Can I pay off my loan early?

Family Finance Plan

What happens to my Child Benefit? How the Family Finance plan works How long does it take to set up a Family Finance Plan? Do I need to prove that I receive Child Benefit? How often can I draw down from my Family Finance Plan What if I missed a payment or cannot afford my repayments? How do I make repayments if I stop receiving Child Benefit? How do I cancel my Family Finance Plan? What are repayments for the Family Finance Plan? Does GWCU carry out a credit check?

General

Financial Services Compensation scheme How do I take money out of my GWCU account? How do I view my transactions? How do I upload my ID documents?

Membership

Why do I need to become a GWCU member to apply?

Flex@Work

Am I eligible to apply? When will I receive a decision on my Flex@Work application? When do my repayments start? How is interest applied? How can I check my balance? How often must I make repayments to my Flex@Work account? How much credit can I get? Can I apply for Flex@Work if I have an existing loan with you? How much will my repayments be? Can I make extra payments? What happens if I leave my employer? What if I can't afford loan payments? Do you carry out a credit check for Flex@Work? Do I need to provide proof of my employer? What interest do I pay? How often can I borrow? What’s the minimum withdrawal I can make? What happens if I want to close my Flex@Work account?

Loans@Work

What is Money@Work? Can I apply for a loan if I don't work for a Money@Work partner? How can my employer sign up for Money@Work? What happens to my Money@Work loan if I leave my employer?

Savings@Work

Who can apply for a Money@Work savings account? How do I close my Savings@Work account?

Engage Card

Is Engage a Great Western Credit Union product? Does an Engage Card cost me anything? How do I add money to my Engage account? What Engage services do you offer?

Solar Loan

Can I apply for more than the cost of my solar installation? Can I borrow for more than one property? I have some spare cash, can I pay part of the cost myself? How do I choose a solar panels installer?

Member Portal

How do I register for the member portal? I'm having problems registering for the Member Portal How do I move money out of my account? How do I view my transactions?

Family Saver

Can I pay into the Family Saver on my own? Can I change the amount paid into my Family Saver? Can I pause my Family Saver payments How do I close my Family Saver account? How do I access my Family Saver funds? Will I earn an interest on the Family Saver? What happens if my child benefit stops? What happens to the rest of my child benefit?

Fixed Rate Saver

What is a fixed term savings account? Can I access money from the Fixed Rate Saver before maturity? What happens when my fixed term ends? Are my savings in the Fixed Rate Saver taxed? Are my savings in the Fixed Rate Saver protected? Is the Fixed Rate Saver the right choice for me?

Personal Loan

A loan that works for you – with fair interest rates, affordable repayments and no hidden charges.

Find out more

Easy Saver

This simple savings account makes it easy to put your spare money aside for the things that make life better.

Find out more

Family Finance Plan

A flexible way to borrow using your Child Benefit, with a pre-approved credit limit of £500.

Learn more

Great Western Credit Union Ltd. Registered office: 2 York Court, Upper York Street, Bristol BS2 8QF. Registered No. 597C. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference No. 213583. We are members of the Financial Services Compensation Scheme and we subscribe to the Financial Ombudsman Service. Copyright © Great Western Credit Union. All rights reserved